Customer Care

Our Customer Service provides effective services and after sales assistance, focusing on quick problem solving. The direct communication with our Customers and the full traceability of all system components enables us to easily detect the problem cause and to suggest the most suitable corrective action, such as targeted technical information to local maintenance managers, spare parts delivery or direct intervention on site if necessary.

Teleservice can be  also configured on BRAM-COR systems to ensure quick feedback by our Automation Dept. Special care is given to safe remote access policy for compliance with 21 CFR PART 11.